Online Learning FAQs
General questions about online courses
- How do online courses work?
- So are online courses self-paced?
- Do all online courses look and work the same?
- Will I ever have to physically come to LPC?
- What if I can't make it to campus for a midterm or final?
- How do I register for an online course?
- How do I log into Blackboard?
- What if I forgot my password?
- I logged in, but I can't enter my class because it says "unavailable" next to it. What's up with that?
- I added a class after the class officially started. When can I log into Blackboard?
- What if I forget my W number and can't log in?
- I suspect that a firewall problem is keeping me from accessing Blackboard. What can I do?
Blackboard, The Zone, and Email
- How do I access Blackboard via The Zone?
- Logging into Blackboard via The Zone didn't work. Any hints?
- Can I access Blackboard without logging into The Zone?
- What is my email address for Blackboard?
- How do I access emails sent to me through Blackboard?
- What will my college email address (Zonemail) be?
- How can I change my Zonemail address to my private account for Blackboard?
- How can I automatically forward emails sent to me through Blackboard to my private account?
- Can I access my college email account without logging into The Zone?
- Both Send Email and Messages are available in my Blackboard course. Which one should I use?
- Are there any video tutorials that give me an overview of Blackboard and show me how to use some of the tools?
- Can I use Blackboard on my mobile device?
- What is a profile in Blackboard, and what can it be used for?
- When I create my profile, Blackboard asks for an email address. Is that the same email address I use for email correspondences within Blackboard?
Technical issues within Blackboard
- Does it matter if I use a Windows-based computer or a Mac?
- Is there a preferred browser for using Blackboard?
- Is there a way I can test to make sure my browser plugins are working correctly?
- I'm having problems getting a Collaboration session to work in Blackboard. How can I solve this?
- How can I hide outdated courses and those long course IDs on the My Institution page?
- How can I add my picture or avatar to Blackboard?
- I can't open multimedia in my course. How can I solve this?
- Where is my instructor's feedback in My Grades?
Technical issues outside of Blackboard
- Does it matter which word processing program I use for writing assignments?
- How should I name the files that I will submit in Blackboard?
- What are the technical requirements for taking an online course?
An online course brings LPC to you through your home or work computer. Class sessions, course materials, exercises, and even field trips are accessible any time and any day convenient to you. All of your coursework, including discussions, groupwork, and writing assignments, is done electronically. You simply log into your course through a web browser, and you're in class.
No, most are not. Depending on the instructor, you will have assignments that require you to communicate with other students just as you would in a face-to-face course. Most online courses require you to adhere to due dates for assignments, quizzes, tests, etc. If you register for an online course, expect to finish the course on the instructor's timeline, not yours.
No. Instructors have complete control over the design and organization of their courses. Just as instructors individualize face-to-face courses, they tend to do the same for online courses. Make sure you familiarize yourself with the course early in the semester in order to become comfortable with navigating to important materials. Also keep in mind that most instructors are not online all day and might not reply to your questions right away. Check the syllabus to see if your instructor details his or her response policy.
Most likely not. Most instructors of online courses have you do all of the work online. There might be some, though, that will hold the first class meeting on campus. If you enroll in a hybrid course, you will have class meetings.
Just make sure you let the instructor know ahead of time. With the proper arrangements, your instructor will most likely let you take a proctored exam at a mutually agreeable site. Then again, your instructor might even have everyone in the class take exams on their computers.
Just click Register to register online.
If you have forgotten your password, click the Forget your password? link on the Blackboard login page. The link brings you to the Lost Password page, where you can reset your password.
Your instructor has not made the class available yet. Once the instructor does this -- typically by the first day of classes -- you will be able to access it.
You should be able to log into Blackboard the morning after you registered for the class.
If you happen to forget or misplace your W number, you can always obtain it by logging into CLASS-Web with your old Student ID number and clicking the “What is my W ID?” link.
If you are trying to access Blackboard from home, you will have to contact your Internet Service Provider (ISP) for assistance. If you are trying to access Blackboard from work, you'll have to contact your employer's network administrator.
Try deleting the cookies from your browser, then close and restart the browser.
All students have college email addresses (Zonemail) that get automatically inputted into Blackboard. You can change your default Blackboard address in CLASS-Web, or you can set up forwarding of incoming emails from Zonemail to your private email account. Learn how to do this.
Click the Log into Zonemail link on the right side of each page on this Online Learning web site, or log into The Zone, and click the Email icon. If you set up forwarding or changed your Blackboard email address in CLASS-Web, check your private email account.
Simply updated your email address for Blackboard in CLASS-Web. Click to find out how.
Use the one your instructor says to use. If you use the wrong one, there's a good chance your instructor won't see your email. Messages is an internal email tool that resides in each class--you have to log into Blackboard to see the emails. The Send Email tool routes email sent through Blackboard to students' and instructors' external email accounts.
Yes. Click to view them.
Yes, but it depends on which mobile device you use and how you access your device's network. Click to view the details.
Not necessarily. If you changed your default email address for Blackboard or set up forwarding from Zonemail, then it can be. But if your default email for Blackboard is different, or you set up forwarding from Zonemail to a different address, then it is not the same. Blackboard asks for your email address here just so it can finish the setup process for your profile.
No. However, it might if you are taking a specific type of computer course. Check with the instructor of the course if you are unsure.
Mozilla Firefox works best with Blackboard. Have other browsers, particularly Chrome, installed on your computer because if something doesn't work in one browser, it should work in the other.
Yes. Click to find out.
Blackboard advises that if you are a Windows user and have a previous version of the Java plug-in already installed on your computer, remove the older version before installing the new one.
Click the circular icon to the right of My Courses. Uncheck the boxes under Display Course Name for the courses you want to hide, and uncheck any other boxes you want to hide. Click Submit. You might also want to unchecking the corresponding boxes under Display Announcements.
Click your name at the top right, then on the Global Navigation Menu, click the first icon called Edit My Blackboard Profile. Enter your primary email address, and click Submit. Click Change Picture, then on the next screen, click Upload New. Locate your picture on your computer, then click Open. Size your picture, if necessary, then click Change Picture. Please make sure that the picture is tasteful and won't offend anyone.
Add your name, then fill out the two fields below that if you want. Choose your Privacy Options, then click Submit. An email verification will be sent to your primary email address. When you receive the email, click the link to verify.
If you can't see your instructor's feedback for graded items, scroll to the right in My Grades (the more feedback there is for an item, the more you'll have to scroll), then click the small, black drop-down arrow that appears. This should reformat the page and allow you to see the feedback. This is known issue that Blackboard says it will fix in a future release.
Yes, Microsoft Word is preferred. If you do not have Word, you can use Google Docs, which comes with your Zonemail account, to create your file. When finished, download it as a Word document before uploading into Blackboard.
You should name the files the way your instructor wants them named. Regardless, before you upload a file into Blackboard, make sure that the file name does not include special characters (!@#$%&*). Blackboard only accepts files with upper- or lower-cased letters, numbers, and underscores ( _ ).
What are the technical requirements for taking an online course?
Just click Technical Requirements to find out.