Online Learning

Online Learning FAQs

General questions about online courses

Login problems

Blackboard, The Zone, and Email

Technical issues within Blackboard

Technical issues outside of Blackboard

How do online courses work?

An online course brings LPC to you through your home or work computer. Class sessions, course materials, exercises, and even field trips are accessible any time and any day convenient to you. All of your coursework, including discussions, groupwork, and writing assignments, is done electronically. You simply log into your course through a web browser, and you're in class.

So are online courses self-paced?

No, most are not. Depending on the instructor, you will have assignments that require you to communicate with other students just as you would in a face-to-face course. Most online courses require you to adhere to due dates for assignments, quizzes, tests, etc. If you register for an online course, expect to finish the course on the instructor's timeline, not yours.

Do all online courses look and work the same?

No. Instructors have complete control over the design and organization of their courses. Just as instructors individualize face-to-face courses, they tend to do the same for online courses. Make sure you familiarize yourself with the course early in the semester in order to become comfortable with navigating to important materials. Also keep in mind that most instructors are not online all day and might not reply to your questions right away. Check the syllabus to see if your instructor details his or her response policy.

Will I ever have to physically come to LPC?

Most likely not. Most instructors of online courses have you do all of the work online. There might be some, though, that will hold the first class meeting on campus. If you enroll in a hybrid course, you will have class meetings.

What if I can't make it to campus for a midterm or final?

Just make sure you let the instructor know ahead of time. With the proper arrangements, your instructor will most likely let you take a proctored exam at a mutually agreeable site. Then again, your instructor might even have everyone in the class take exams on their computers.

How do I register for an online course?

Just click Register to register online.

How do I log into Blackboard?

Read the login procedure.

What if I forgot my password?

If you have forgotten your password, click the Forget your password? link on the Blackboard login page. The link brings you to the Lost Password page, where you can reset your password.

I logged in, but I can't enter my class because it is not linked and says "unavailable" next to it. What's up with that?

Your instructor has not made the class available yet. Once the instructor does this -- typically by the first day of classes -- you will be able to access it.

I added a class after the class officially started. When can I log into Blackboard?

You should be able to log into Blackboard the morning after you registered for the class.

What if I forget my W number and can't log in?

If you happen to forget or misplace your W number, you can always obtain it by logging into CLASS-Web with your old Student ID number and clicking the “What is my W ID?” link.

I suspect that a firewall problem is keeping me from accessing Blackboard. What can I do?

If you are trying to access Blackboard from home, you will have to contact your Internet Service Provider (ISP) for assistance. If you are trying to access Blackboard from work, you'll have to contact your employer's network administrator.

How do I access Blackboard via The Zone?

Click to find out.

Logging into Blackboard via The Zone didn't work. Any hints?

Try deleting the cookies from your browser, then close and restart the browser.

Can I access Blackboard without logging into The Zone?

Yes. Just go directly to the Blackboard login page.

What is my email address for Blackboard?

All students have college email addresses (Zonemail) that get automatically inputted into Blackboard. You can change your default Blackboard address in CLASS-Web, or you can set up forwarding of incoming emails from Zonemail to your private email account. Learn how to do this.

How do I access emails sent to me through Blackboard?

Click the Log into Zonemail link on the right side of each page on this Online Learning web site, or log into The Zone, and click the Email icon. If you set up forwarding or changed your Blackboard email address in CLASS-Web, check your private email account.

What will my college email (Zonemail) address be?

Click to find out.

How can I change my Zonemail address to my private account for Blackboard?

Simply updated your email address for Blackboard in CLASS-Web. Click to find out how.

How can I automatically forward emails sent to me through Blackboard to my private account?

Click to find out.

Can I access my college email account without logging into The Zone?

Yes. Click to find out how.

Both Send Email and Messages are available in my Blackboard course. Which one should I use?

Use the one your instructor says to use. If you use the wrong one, there's a good chance your instructor won't see your email. Messages is an internal email tool that resides in each class--you have to log into Blackboard to see the emails. The Send Email tool routes email sent through Blackboard to students' and instructors' external email accounts.

Are there any video tutorials that give me an overview of Blackboard and show me how to use some of the tools?

Yes. Click to view them.

Can I use Blackboard on my mobile device?

Yes, but it depends on which mobile device you use and how you access your device's network. Click to view the details.

What is a profile in Blackboard, and what can it be used for?

Learn about profiles.

When I create my profile, Blackboard asks for an email address. Is that the same email address I use for email correspondences within Blackboard?

Not necessarily. If you changed your default email address for Blackboard or set up forwarding from Zonemail, then it can be. But if your default email for Blackboard is different, or you set up forwarding from Zonemail to a different address, then it is not the same. Blackboard asks for your email address here just so it can finish the setup process for your profile.

Does it matter if I use a Windows-based computer or a Mac?

No. However, it might if you are taking a specific type of computer course. Check with the instructor of the course if you are unsure.

Is there a preferred browser for using Blackboard?

Mozilla Firefox works best with Blackboard. Have other browsers, particularly Chrome, installed on your computer because if something doesn't work in one browser, it should work in the other.

Is there a way I can test to make sure my browser plugins are working correctly?

Yes. Click to find out.

I'm having problems getting a Collaboration session to work in Blackboard. How can I solve this?

Download and install the Java plugin.

Blackboard advises that if you are a Windows user and have a previous version of the Java plug-in already installed on your computer, remove the older version before installing the new one.

How can I hide outdated courses on the My Institution page?

Click the circular icon to the right of My Courses. Uncheck the boxes under Display Course Name for the courses you want to hide, and uncheck any other boxes you want to hide. Click Submit. You might also want to unchecking the corresponding boxes under Display Announcements.

How can I add my picture or avatar to Blackboard?

Click your name at the top right, then on the Global Navigation Menu, click the first icon called Edit My Blackboard Profile. Enter your primary email address, and click Submit. Click Change Picture, then on the next screen, click Upload New. Locate your picture on your computer, then click Open. Size your picture, if necessary, then click Change Picture. Please make sure that the picture is tasteful and won't offend anyone.

Add your name, then fill out the two fields below that if you want. Choose your Privacy Options, then click Submit. An email verification will be sent to your primary email address. When you receive the email, click the link to verify.

I can't open multimedia in my course. How can I solve this?

Click to find out.

Where is my instructor's feedback in My Grades?

If you can't see your instructor's feedback for graded items, scroll to the right in My Grades (the more feedback there is for an item, the more you'll have to scroll), then click the small, black drop-down arrow that appears. This should reformat the page and allow you to see the feedback. This is known issue that Blackboard says it will fix in a future release.

Does it matter which word processing program I use for writing assignments?

Yes, Microsoft Word is preferred. If you do not have Word, you can use Google Docs, which comes with your Zonemail account, to create your file. When finished, download it as a Word document before uploading into Blackboard.

How should I name the files that I will submit in Blackboard?

You should name the files the way your instructor wants them named. Regardless, before you upload a file into Blackboard, make sure that the file name does not include special characters (!@#$%&*). Blackboard only accepts files with upper- or lower-cased letters, numbers, and underscores ( _ ).

What are the technical requirements for taking an online course?

Just click Technical Requirements to find out.

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Page last modified: March 07, 2014