Financial Aid

*Las Positas College Debit Card

Financial Aid Students:

We are bringing Las Positas College students a new and improved refund process, the Las Positas College Debit Card through Higher One.  When students have a refund due to them, Las Positas will “release” these funds to Higher One, who will then distribute the refunds.

Our scheduled REFUND date is the date the college transmits your grant funds to Higher One. Your funds will be available in your OneAccount within 24 hours of the Refund Date, and no later than 5pm the following day. Higher One and Las Positas College do not have access to and cannot provide any other detailed information regarding the exact time your account will be funded.

Please Note: Scholarships are NOT processed through Higher One. Only student loans, federal, and state grant funds go through the electronic payment process.

The financial aid payment process begins when awarded aid is authorized and charged to the student's Las Positas College account, paying any eligible outstanding fees and charges or institutional debts. The remainder is released to the student in what is known as a "financial aid refund".

In the past, these funds were printed checks that were mailed from the Chabot-Las Positas District Offices in Pleasanton, approximately a week after the disbursement process began. Delivered by U.S. mail, it typically took one to two weeks, and sometimes more, for a student to receive his/her financial aid refund check. No more waiting for the mail to arrive and no more lost checks in the mail!

* photo of LPC Debit Card
It is as Easy as 1... 2... 3...


The financial aid payment process begins when awarded aid is authorized and charged to the student's Las Positas College account, paying any eligible outstanding fees and charges or institutional debts. The remainder is released to the student in what is known as a "financial aid refund."

ImportantPlease let us know if you have not received your card. If you have not received the LPC Debit Card, we can have Higher One Generate and Instant Personal Code! Click here for details.

Look for the Green Envelope
laspositasdebitcard.com
choose a refund preference


Within one week of Las Positas College receiving your financial aid application results (FAFSA), you should receive your Las Positas Debit Card in the mail. Don’t throw it away – it’s NOT a credit card application!
It is your Las Positas Debit Card!

Once you receive the envelope:
1. Visit. LasPositasDebitCard.com
2. Set up.
Click GET STARTED!
3. Choose.
Select the option that best fits you.

Click here to view a quick demo that shows you how to setup your card.

Start at www.laspositasdebitcard.com - to set up your card. Please setup your card as soon as you receive it, click Get Started, follow the steps, and choose a preference.

Please setup your card as soon as you receive it. Click the Get Started link on their Web site. Even if you are not currently expecting a refund from Las Positas College Financial Aid Office, we may have a refund for you in the future. Click here to view a quick demo that shows you how to setup your card.



What is the Easy Refund (Payment) Method?


Your new Las Positas Debit Card is designed to provide you with choices when it comes to receiving your financial aid refunds—including the preferred "Easy Refund" method. Easy Refund is by far the fastest and easiest way to gain access to your refund money—within 24 hours of when Las Positas College releases your refund.  Choose your payment method:

 1. If you have Easy Refund, the money will be available within 24 hours, sometimes within minutes, on your Las Positas College Debit Card and free checking account, or

 2. If you choose the ACH Transfer, Higher One sends the ACH to the Federal ACH Clearing House.  With an ACH Transfer, it may take 2-3 business days for the transaction to be processed and made available to you by your bank, or 

 3. If you choose to stay with the paper check option, Higher One processes the check and prepares it for mailing (checks mailed are processed within the same or next business day depending on when the refund file was received.) With a check, the U.S. mail could take 5-7 business days.


Frequently Asked Questions


IMPORTANT!! Make sure your address is correct with Las Positas College Admissions & Records Office and on your FAFSA. Please let Financial Aid Office know that you have updated your address on your FAFSA.
If you need to change your address, complete the Request to Change Personal Data form. SUBMIT form to Admissions and Records Office, Building 1600.

Frequently Asked Questions - FAQ (PDF)

As of May 4, 2016, the ATM outside of the Financial Aid office will be removed from service. Higher One customers will have access to Allpoint, the largest surcharge-free ATM network. Get cash for free at 55,000 ATMs across the U.S. and around the world!

Allpoint ATM Locator Click Here or call 800-809-0308

Higher One's Web site for more information
Higher One: Fee Schedule

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How Can I Check on the Status of My Refund?

Higher One is dedicated to the fast, easy disbursement of your refund. To check on the status of your refund, simply:

Please be aware that your refund can only be processed after it is released to Higher One by Las Positas College.

When your refund has been processed Higher One will send a notification to you via email.

How do I Reset the PIN for my Card?

For security reasons, Customer Care doesn't have access to the PIN you created during the selection of your refund preference. But not to worry, to reset your PIN simply:

  • Log In To Your Profile.
  • Under the 'User Profile' tab, click on 'Password/PIN'.
  • In the 'Change PIN' box, click the 'Forgot or Lost PIN' link.
  • Enter the required information in the boxes provided.
  • Click 'Submit' to complete the reset.

Please Note: Unless you have been locked out, your new PIN will be effective immediately. If you have been locked out, your new PIN will be effective in 24 hours from the last incorrect PIN attempt.

What Does a 'Timed-Out' Title IV Refund Mean?

Title IV Financial Aid refunds 'time-out' if a refund preference has not been selected within 21 calendar days after the refund has been released by your college or university.

Before refunds 'time-out,' Higher One will attempt to email refund recipients encouraging them to Select a Refund Preference. See Easy Help for support.

After 21 days, if a refund preference has not been selected, and the refund 'times-out,' Higher One will mail a check to the student at the primary address we have on file. The check is known as the Unidentified Refund Options Check (UFO).

Non-Title IV Financial Aid refunds 'time-out' if a refund preference has not been selected within 210 calendar days after the refund has been released by your college or university.

Contact Information for Higher One

Customer Care Phone Number:

1-866-309-7454
1-866-309-7452
(Hours of Operation Monday - Friday from 8 a.m. to 11 p.m. Eastern Time)

Automated Services Line

Available 24 hours a day, 7 days a week.

Easy Help page

IMPORTANT

WARNING! We have had a least one student report they have received an unsolicited credit card offer for a so-called 'LPCCard'. THIS CARD IS NOT AFFILITATED WITH NOR ENDORSED BY OUR COLLEGE and the validity of such an offer is extremely suspect. Las Positas College is ONLY affiliated with The Las Positas Debit Card through Higher One Bank; the website is www.laspositasdebitcard.com.

Please beware and do not provide any personal information (social security, name, address, etc) to any unsolicited offer. They may be scams and may cost you $$$$ and even your identity theft. If you receive an unsoliticited offer which utilizes LPC's name, please contact the Las Positas Financial Aid office immediately with documentation so that we can investigate and help protect our students from predatory practices.

Security Tips


Accounts held at WEX Bank, Member FDIC
Higher One Privacy Statement | WEX Bank Privacy Policy

The Higher OneCard Debit MasterCard® is issued by WEX Bank pursuant to license from MasterCard International Incorporated. The card is administered by Higher One, Inc.

© 2016 Higher One, Inc. All Rights Reserved.
MasterCard is a registered trademark of MasterCard International Incorporated.
All other names and logos are owned by their respective owners.

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Financial Aid

Building 1600
Room 1650 (second floor)
Tel: 925.424.1580
Fax: 925.449.6038
E-Mail lpcfinaid@laspositascollege.edu

General Information

Federal School Code: 030357


We have an after-hours DROPBOX
located in the hallway between the
Admissions and Financial Aid Offices,
for your convenience.

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Page last modified: May 20, 2016