*Las Positas College Debit Card
Financial Aid Students:
We are bringing Las Positas College students a new and improved refund process, the Las Positas College Debit Card through Higher One. When students have a refund due to them, Las Positas will “release” these funds to Higher One, who will then distribute the refunds.
Our scheduled REFUND date is the date the college transmits your grant funds to Higher One. Your funds will be available in your OneAccount within 24 hours of the Refund Date, and no later than 5pm the following day. Higher One and Las Positas College do not have access to and cannot provide any other detailed information regarding the exact time your account will be funded.
Please Note: Scholarships are NOT processed through Higher One. Only student loans, federal, and state grant funds go through the electronic payment process.
The financial aid payment process begins when awarded aid is authorized and charged to the student's Las Positas College account, paying any eligible outstanding fees and charges or institutional debts. The remainder is released to the student in what is known as a "financial aid refund".
In the past, these funds were printed checks that were mailed from the Chabot-Las Positas District Offices in Pleasanton, approximately a week after the disbursement process began. Delivered by U.S. mail, it typically took one to two weeks, and sometimes more, for a student to receive his/her financial aid refund check. No more waiting for the mail to arrive and no more lost checks in the mail!
It is as Easy as 1... 2... 3...
The financial aid payment process begins when awarded aid is authorized and charged to the student's Las Positas College account, paying any eligible outstanding fees and charges or institutional debts. The remainder is released to the student in what is known as a "financial aid refund." Refund Process(pdf)
Please let us know if you have not received your card.
Within one week of Las Positas College receiving your financial aid application results (FAFSA), you should receive your Las Positas Debit Card in the mail. Don’t throw it away – it’s NOT a credit card application! It is your Las Positas Debit Card!
Once you receive the envelope:
1. Visit. LasPositasDebitCard.com
2. Set up. Click GET STARTED!
3. Choose. Select the option that best fits you.
Click here to view a quick demo that shows you how to setup your card.
Start at www.laspositasdebitcard.com - to set up your card. Please setup your card as soon as you receive it, click Get Started, follow the steps, and choose a preference.
Please setup your card as soon as you receive it. Click the Get Started link on their Web site. Even if you are not currently expecting a refund from Las Positas College Financial Aid Office, we may have a refund for you in the future. Click here to view a quick demo that shows you how to setup your card.
What is the Easy Refund (Payment) Method?
Your new Las Positas Debit Card is designed to provide you with choices when it comes to receiving your financial aid refunds—including the preferred "Easy Refund" method. Easy Refund is by far the fastest and easiest way to gain access to your refund money—within 24 hours of when Las Positas College releases your refund. Choose your payment method:
1. If you have Easy Refund, the money will be available within 24 hours, sometimes within minutes, on your Las Positas College Debit Card and free checking account, or
2. If you choose the ACH Transfer, Higher One sends the ACH to the Federal ACH Clearing House. With an ACH Transfer, it may take 2-3 business days for the transaction to be processed and made available to you by your bank, or
3. If you choose to stay with the paper check option, Higher One processes the check and prepares it for mailing (checks mailed are processed within the same or next business day depending on when the refund file was received.) With a check, the U.S. mail could take 5-7 business days.
Frequently Asked Questions FAQ PDF
IMPORTANT!! Make sure your address is correct with Las Positas College Admissions & Records Office and on your FAFSA. Please let Financial Aid Office know that you have updated your address on your FAFSA.
If you need to change your address, complete the Request to Change Personal Data form. SUBMIT form to Admissions and Records Office, Building 1600.
Higher One ATM is located in Building 1600 on the second floor next to the Financial Aid office.
Higher One's Web site for more information
How Can I Check on the Status of My Refund?
Higher One is dedicated to the fast, easy disbursement of your refund. To check on the status of your refund, simply:
- Log in to Las Positas Debit Card.com
- Under the 'Refunds' tab, select 'Refund Status & History.'
- The 'Refund History' box will show any refunds that we have received for you.
Please be aware that your refund can only be processed after it is released to us by your college or university.
When your refund has been processed Higher One will send a notification to you via email.
How Can I Avoid PIN Fees and Non-Higher One ATM Fees?
The OneAccount provides you with quick and easy access to your money. You can avoid the above fees by simply:
- Making a Swipe & Sign transaction...choosing 'credit' at the register to avoid PIN Fees.
- Using a surcharge free Higher One ATM.
For more information about saving money by avoiding fees, please take a look at Higher One's Fee Schedule.
Please be aware that although your card will work in a Non Higher One ATM, there will be fees associated with each transaction that you make. Please visit the Higher One Website for details and use
EasyHelp search. Fee Schedule
What Does a 'Timed-Out' Title IV Refund Mean?
Title IV Financial Aid refunds 'time-out' if a refund preference has not been selected within 21 calendar days after the refund has been released by your college or university.
Before refunds 'time-out,' Higher One will attempt to email refund recipients encouraging them to Select a Refund Preference. See Easy Help for support.
After 21 days, if a refund preference has not been selected, and the refund 'times-out,' Higher One will mail a check to the student at the primary address we have on file. The check is known as the Unidentified Refund Options Check (UFO).
Non-Title IV Financial Aid refunds 'time-out' if a refund preference has not been selected within 210 calendar days after the refund has been released by your college or university.
Contact Information for Higher One
Customer Care Phone Number:
(Hours of Operation Monday - Friday from 8 a.m. to 11 p.m. Eastern Time)
Automated Services Line
Available 24 hours a day, 7 days a week.
*The Las Positas Debit Card Debit MasterCard® is issued by WEX Bank pursuant to license from MasterCard International Corporation. The card is administered by Higher One, Inc. Accounts held at WEX Bank, Member FDIC.
©2014 Higher One, Inc. Higher One and the Higher One logo are registered trademarks of Higher One, Inc. MasterCard is a registered trademark of MasterCard International Incorporated.