Alt Media & Assistive Tech FAQ's

Please be prepared with your class schedule and information about the books or materials you need, including the title, author, edition, and ISBN if available.

Due to copyright laws, students must provide proof of purchase or proof of access to their textbook or course materials before alternative formats can be provided. This may include a receipt, bookstore confirmation, screenshot of eBook access, or photo of the physical textbook. Students are responsible for obtaining their required course materials before accessible versions can be created.

The timeline depends on the type of material, the length of the book, and the format being requested. Requests are processed on a first-come, first-served basis, and students will receive updates from the Alternative Media Technology Specialist with an estimated timeline once the request is submitted.

If your class is officially labeled as Zero Textbook Cost (ZTC), the course materials should already be provided to students at no cost. However, you may still need to show proof that you have access to the materials being used in the course, such as access through Canvas or instructor-provided materials, in order to receive alternative formats.

Please bring the device you plan on using for note taking, such as a laptop, tablet, or smartphone if available. Be ready to discuss your learning preferences, note taking challenges, and any previous tools or strategies you have used.

Yes. Access to Otter AI or Genio may be deactivated if there has been extended inactivity on the account, as there are a limited number of licenses available for students. Students are encouraged to actively use their accommodations and communicate if they still need access. OR If you are no longer an active and enrolled student at Las Positas College.

Yes. Students can receive ongoing support and training on assistive technology tools such as Otter AI, Genio, Kurzweil 3000, and other approved software. Support can include setup, accessibility features, study tools, troubleshooting, and tips for using the technology effectively in class.

That’s okay. Accommodations and assistive technology are not one-size-fits-all, and adjustments can be made based on your experience and feedback. If a tool or accommodation is not working well for you, please reach out so other options, supports, or strategies can be explored.

In many cases, yes. Most assistive technology software can be used on a personal laptop, tablet, or smartphone depending on the program and licensing availability. Students may also check out equipment such as large print keyboards for home use. Some tools, like the CCTV magnification system in the High Tech Center, are available for on-campus use only.