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Las Positas College

Email Services 

*Email responses can take 1-3 days due to high demand and current registration cycle.

*Email responses are only sent Mondays - Fridays. 

*Email services are available during the Fall and Spring Semesters.

This service is for Currently Enrolled/Registered Students (students with a W#):

NOTE: If this is your first time in college we ask that your online orientation and in-person assessment test be completed prior to using our Email Services.

Email Services are NOT available for:

  • Community members
    (please call 925-424-1400 to reach the counseling front desk)
  • Personal counseling or crisis counseling
  • Academic probation, dismissal or readmission counseling
  • Transfer Admission Guarantees (TAG)
  • Student Educational Plans (Comprehensive SEP)
  • Admissions and records inquiries
  • Financial Aid inquiries

Email Services Response Time:

  • Email Services are available during the fall and spring semesters, Mondays - Thursdays only.
  • Questions will be responded to within 3 business days (excluding holidays). During periods of heavy enrollment a response may take longer.
  • Counselors are NOT available during the first two and last two weeks of the semester due to high demand with registration.
  • Email Services will NOT be available during semester breaks or campus holidays.
  • If you do not receive a response, check your spam filter and make sure it allows messages from the domain
  • If your question is too detailed or complex to be answered online, you may receive a message recommending that you see a counselor for in person assistance.
  • Keep in mind that Email Services can save you time, but it does NOT take the place of seeing a counselor in person.