Support and FAQs

 

This page provides helpful information to make signing up for Community Education courses a breeze. 

How to sign up for a course:

Not seeing the class you are looking for? Call us 925-424-1467 or email commed@laspositascollege.edu. 

 

FAQs

How do I register for classes? 

By phone: You can call 925-424-1467 to register with a credit card.*. If you do not already have an account with us, please create one before calling. DO NOT leave your credit card information on our voicemail. If we are not in the office, we will call you back.

Via our website:  You can register online and pay by credit card on our registration page. If you have any questions, please email us at commed@laspositascollege.edu or call 925-424-1647.

Do I need to be an LPC student to take Community Education courses?

Are Community Education classes for credit?

Can my kids take Community Education courses? 

What if I can no longer attend the class I enrolled in?  

We will gladly process your refund request if it is received in our office by 4 pm, three business days (Monday through Friday) prior to the starting date of the class. For instance, if a class starts on a Monday, the refund request must be received in the Community Education office by Wednesday, 4 pm, the week prior. No refunds will be granted after the three-day deadline, regardless of the reason.

A $15 dollar cancelation fee will be retained for each refund. However, this cancellation fee is waived by electing to receive a refund in the form of an electronic voucher. Once a voucher is issued, it will not be converted to a refund for any reason. The voucher is good for any upcoming Community Education classes and does not expire.

Please note:

• There are no refunds for missing classes or going to the wrong location. Registration fees will not be prorated if any classes are missed.
• Class enrollment is not transferable.
• Credit card refunds will only be issued to the same credit card used during the initial transaction.

To request a refund, you must do so by completing a Refund Request. If you are requesting a drop/refund for more than one class, please use a separate form for each class. Requests are recorded based on the date and time this form is received by the Community Education Department. You will be notified via email of the approval or denial of your request. Refund processing may take four to six weeks.

My class was canceled. Do I need to submit a refund request?

No, refunds will be processed automatically. You do not need to submit a refund request.
Classes canceled by Community Education, Las Positas College will be refunded in full. In the event of a cancellation, you will be notified via e-mail.

Why was my class canceled?

Your class was most likely canceled for one of the following reasons:

Low enrollment:
Minimum enrollment is required for a class to start. Register early to ensure your place in a class and to avoid class cancellation.

Instructor Request or Emergency:
The instructor may have needed to cancel the class, or the instructor has an unexpected personal or family emergency.

My class says “LIVE REMOTE.” What does that mean?

LIVE REMOTE means that the instructor holds live online meetings, most likely viz Zoom. The date(s) and time(s) listed are when you will join your meetings. Instructors will send out information on how to join the meeting prior to class. If you are signed up for a LIVE REMOTE class but did not receive the log in information, please call our office 925-424-1467. 

I have not been to the Las Positas College Campus. How do I get there?

Our address is 3000 Campus Hill Drive, Livermore, CA 94551. Whether you are traveling west bound or east bound 580, you can exit the freeway on Isabel Ave. or Airway Boulevard.

I have an in-person class on the LPC campus. Do I need to pay for parking?

Yes, parking on campus is by permit only. Daily parking permits or semester parking passes are available online.

Note: Head-in parking only. Park in unmarked spaces only. Community Ed cannot "forgive" parking tickets issued by the LPC.