Customer Support and FAQs

 

Contact Us

By phone: 925-424-1467

By email: commed@laspositascollege.edu

By mail: Las Positas College

               Attn: Community Education 

               3000 Campus Hill Drive

               Livermore CA 94551

FAQs

How do I register for classes?

Online: You can register and pay online by debit or credit card on our registration website. 

Phone: You can call 925-424-1467 to register with a ddebit or credit card. If you do not already have an account with us, please create one before calling. We cannot guarantee day of registration. *DO NOT leave your credit card information on our voicemail. If we are not in the office, we will call you back.

In-Person: We welcome walk in registration. Please call in advance in order to ensure our coordinator is available to assist you. We can accept check payments. Please either drop off in-person or mail in with this form. 

Can I register a friend or a family member on their behalf? 

Yes! Here are directions on how to do so. 

Do I need to be an LPC student to take Community Education courses?

Are Community Education classes for credit?

Can my children take Community Education courses?

 

What if I enrolled in a class and I am no longer able to attend?

We will gladly process your refund request if it is received in our office by 4 pm, three business days (Monday through Friday) prior to the starting date of the class. For instance, if a class starts on a Monday, the refund request must be received in the Community Education office by Wednesday, 4 pm, the week prior. No refunds will be granted after the three-day deadline, regardless of the reason.

A $15 dollar cancellation fee will be retained for each refund. However, this cancellation fee is waived by electing to receive a refund in the form of an electronic voucher. Once a voucher is issued, it will not be converted to a refund for any reason. The voucher is good for any upcoming Community Education classes and does not expire.

Please note:

• There are no refunds for missing classes or going to the wrong location. Registration fees will not be prorated if any classes are missed.
• Class enrollment is not transferable.
• Credit card refunds will only be issued to the same credit card used during the initial transaction.

To request a refund, you must do so by completing a Refund Request. If you are requesting a drop/refund for more than one class, please use a separate form for each class. Requests are recorded based on the date and time this form is received by the Community Education Department. You will be notified via email of the approval or denial of your request. Refund processing may take four to six weeks.

My class was canceled.  Do I need to submit a refund request?

No, refunds will be processed automatically. You do not need to submit a refund request.

Classes canceled by Community Education, Las Positas College will be refunded in full. In the event of a cancellation, you will be notified via e-mail.

Why was my class canceled?

Your class was most likely canceled for one of the following reasons:

Low enrollment:
Minimum enrollment is required for a class to start. Register early to ensure your place in a class and to avoid class cancellation.

Instructor Request or Emergency:
The instructor may have needed to cancel the class, or the instructor has an unexpected personal or family emergency.

My class says "LIVE REMOTE."  What does that mean?

LIVE REMOTE means that the instructor holds live online meetings, most likely viz Zoom. The date(s) and time(s) listed are when you will join your meetings. Instructors will send out information on how to join the meeting prior to class. If you are signed up for a LIVE REMOTE class but did not receive the log in information, please call our office 925-424-1467. 

I haven't been to the Las Positas College Campus - how do I get there?

Our address is 3000 Campus Hill Drive, Livermore, CA 94551. Please check the course description for your building and room number. Whether you are traveling west bound or east bound 580, you can exit the freeway on Isabel Avenue or Airway Boulevard.

I have an in-person class on the LPC campus. Do I need to pay for parking?

Yes, parking on campus is by permit only. Daily parking permits or semester parking passes are available online.

Note: Head-in parking only. Park in unmarked spaces only. Community Ed cannot "forgive" parking tickets issued by the LPC. 

Community Education Policies

When you enroll in a class,  you will be asked if you agree to the following policies and procedures:

Canceled Classes

Classes canceled by Las Positas College will be refunded in full. In the event of a cancellation, you will be notified via e-mail. Refunds will be processed automatically. You do not need to submit a refund request.

Drop/Refund Policy

We will gladly process your request for a refund if it is received in our office by 4 pm, three business days prior to the starting date of the class. For instance, if a class starts on a Monday, the refund request must be received in the Community Education office by 4:00 pm Wednesday of the prior week.

We cannot accept requests for drops/refunds, regardless of the reason, if they are received fewer than three business days prior to the class start date. Community Education is a self-supporting program and is funded by course registration fees. No refunds will be granted after the three-day deadline.

If a refund is granted, students may save a $15 service fee per class by electing to receive a refund in the form of an electronic voucher. Once a voucher is issued, it will not be converted to a refund for any reason. The voucher is good for any upcoming Community Education classes and does not expire. If a voucher is not selected, after the $15 per class charge is assessed, the remaining fees will be refunded based on the following:

Please Note
• No refunds for missing one or more classes or going to the wrong location.
• Class enrollment is not transferable.
• Refunds will not be pro-rated.
• Credit card refunds will only be issued to the same credit card used during the initial transaction.

If you register less than three businuess days prior to the class start, you are not eligible for a refund of any kind.

Parking

Remember, parking on campus is by permit only. There is a $3.00 parking fee in the lot payable each day you drive to class.

We look forward to your participation in these classes. They are for your information and enjoyment. They do not necessarily reflect the views or policies of Las Positas College, and LPC does not endorse any person, product or belief system.